:root {
  color-scheme: light;
  --ink: #2f3032;
  --muted: #74716b;
  --line: #d8d4cd;
  --paper: #f4f2ef;
  --panel: rgba(251, 250, 248, 0.9);
  --charcoal: #2f3032;
  --stone: #8b8780;
  --soft: #ebe8e3;
  --success: #557460;
  --warning: #9a7a4d;
  --shadow: 0 24px 70px rgba(47, 48, 50, 0.16);
}

* {
  box-sizing: border-box;
}

html {
  min-height: 100%;
  background: var(--paper);
  scroll-behavior: smooth;
}

body {
  min-height: 100%;
  margin: 0;
  color: var(--ink);
  background:
    linear-gradient(120deg, rgba(47, 48, 50, 0.64), rgba(47, 48, 50, 0.28)),
    url("../assets/home-ad-bathroom.jpeg") center / cover fixed;
  font-family: "Helvetica Neue", Helvetica, Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  letter-spacing: 0;
}

button,
input,
select,
textarea {
  font: inherit;
}

.customer-shell {
  min-height: 100svh;
  display: grid;
  grid-template-columns: minmax(320px, 0.9fr) minmax(360px, 1fr);
  gap: clamp(18px, 4vw, 54px);
  align-items: stretch;
  padding: clamp(18px, 4vw, 52px);
}

.portal-active {
  background:
    linear-gradient(135deg, rgba(244, 242, 239, 0.96), rgba(235, 232, 227, 0.92)),
    url("../assets/home-ad-bathroom.jpeg") center / cover fixed;
}

.portal-active .customer-shell {
  grid-template-columns: minmax(0, 1fr);
  align-items: start;
  max-width: 1440px;
  margin: 0 auto;
}

.portal-active .brand-panel {
  display: none;
}

.portal-active .portal-panel {
  justify-content: flex-start;
}

.portal-active .portal-card {
  max-width: none;
  border-color: rgba(216, 212, 205, 0.78);
  background:
    linear-gradient(145deg, rgba(255, 255, 255, 0.96), rgba(244, 242, 239, 0.88)),
    rgba(244, 242, 239, 0.9);
}

.portal-active .portal-notice {
  color: var(--muted);
}

.portal-active .portal-notice.is-error {
  color: #7d2e2e;
}

.brand-panel,
.portal-card {
  border: 1px solid rgba(255, 255, 255, 0.32);
  border-radius: 14px;
  background: rgba(244, 242, 239, 0.72);
  box-shadow: var(--shadow);
  backdrop-filter: blur(24px);
}

.brand-panel {
  min-height: min(820px, calc(100svh - 104px));
  display: grid;
  grid-template-rows: auto 1fr auto;
  align-content: stretch;
  gap: clamp(22px, 4vw, 46px);
  overflow: hidden;
  position: relative;
  padding: clamp(24px, 5vw, 56px);
  isolation: isolate;
}

.brand-panel::before {
  position: absolute;
  inset: 0;
  z-index: -2;
  content: "";
  background: url("../assets/home-bathroom-distorted.png") center / cover;
  filter: saturate(0.82) contrast(1.04);
}

.brand-panel::after {
  position: absolute;
  inset: 0;
  z-index: -1;
  content: "";
  background: linear-gradient(180deg, rgba(23, 23, 22, 0.06), rgba(24, 24, 23, 0.76));
}

.brand-logo {
  position: relative;
  top: auto;
  left: auto;
  width: clamp(220px, 28vw, 340px);
  max-width: 100%;
  height: auto;
  filter: drop-shadow(0 12px 24px rgba(0, 0, 0, 0.24));
}

.brand-copy {
  align-self: end;
  max-width: 620px;
  color: #f5f2ed;
}

.eyebrow {
  margin: 0 0 10px;
  color: rgba(216, 212, 205, 0.86);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

h1,
h2,
h3,
p {
  margin-top: 0;
}

h1 {
  max-width: 720px;
  margin-bottom: 18px;
  color: #f5f2ed;
  font-size: clamp(36px, 4.6vw, 64px);
  font-weight: 340;
  line-height: 1.02;
}

.brand-copy p:not(.eyebrow) {
  max-width: 560px;
  margin-bottom: 0;
  color: rgba(245, 242, 237, 0.82);
  font-size: clamp(17px, 1.8vw, 21px);
  line-height: 1.5;
}

.public-link {
  width: fit-content;
  padding: 13px 18px;
  border: 1px solid rgba(245, 242, 237, 0.54);
  border-radius: 8px;
  color: #f5f2ed;
  text-decoration: none;
  background: rgba(255, 255, 255, 0.1);
}

.portal-panel {
  display: flex;
  flex-direction: column;
  justify-content: center;
  gap: 14px;
  min-width: 0;
}

.portal-card {
  width: 100%;
  padding: clamp(22px, 4vw, 42px);
  border-color: rgba(216, 212, 205, 0.88);
  background:
    linear-gradient(145deg, rgba(255, 255, 255, 0.94), rgba(244, 242, 239, 0.78)),
    rgba(244, 242, 239, 0.86);
  box-shadow: 0 30px 80px rgba(47, 48, 50, 0.18);
}

.portal-view {
  display: grid;
  gap: 18px;
}

.portal-view > * {
  min-width: 0;
  scroll-margin-top: 138px;
}

.portal-topline {
  order: 1;
}

.portal-nav {
  order: 2;
}

#jobOverview {
  order: 4;
}

#progressSection {
  order: 5;
}

.portal-command-card {
  order: 3;
}

#journeySection {
  order: 7;
}

#customerActionPanel {
  order: 6;
}

#preArrivalPanel {
  order: 6;
}

#updatesSection {
  order: 7;
}

#messagePanel {
  order: 8;
}

.stacked-form.is-sending,
.comment-form.is-sending {
  opacity: 0.78;
}

.stacked-form.is-sending button[type="submit"],
.comment-form.is-sending button[type="submit"] {
  cursor: wait;
}

#aftercarePanel {
  order: 9;
}

#customerSignoffPanel {
  order: 10;
}

.card-heading h2,
.portal-topline h2 {
  margin-bottom: 0;
  color: var(--charcoal);
  font-size: clamp(30px, 4vw, 48px);
  font-weight: 360;
  line-height: 1.05;
}

.card-heading .eyebrow,
.portal-topline .eyebrow {
  color: var(--stone);
}

.portal-trust-strip {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 1px;
  overflow: hidden;
  margin: 18px 0 6px;
  border: 1px solid rgba(216, 212, 205, 0.82);
  border-radius: 10px;
  background: rgba(216, 212, 205, 0.82);
}

.portal-trust-strip span {
  min-height: 46px;
  display: grid;
  place-items: center;
  padding: 9px 10px;
  color: #4f4b45;
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.94), rgba(244, 242, 239, 0.76));
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.07em;
  line-height: 1.2;
  text-align: center;
  text-transform: uppercase;
}

.stacked-form {
  display: grid;
  gap: 15px;
  margin-top: 24px;
}

.mfa-form input[name="code"] {
  max-width: 220px;
  font-size: 22px;
  font-weight: 760;
  letter-spacing: 0.18em;
  text-align: center;
}

.mfa-form .text-button {
  justify-self: start;
}

label {
  display: grid;
  gap: 7px;
}

label span {
  color: #67645f;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

input,
select,
textarea {
  width: 100%;
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 8px;
  color: var(--ink);
  background: rgba(255, 255, 255, 0.78);
  outline: none;
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.7);
}

input {
  min-height: 50px;
  padding: 0 14px;
}

select {
  min-height: 50px;
  padding: 0 38px 0 14px;
  appearance: none;
  background:
    linear-gradient(45deg, transparent 50%, #6f6a63 50%) calc(100% - 18px) 52% / 6px 6px no-repeat,
    linear-gradient(135deg, #6f6a63 50%, transparent 50%) calc(100% - 12px) 52% / 6px 6px no-repeat,
    rgba(255, 255, 255, 0.78);
}

textarea {
  resize: vertical;
  min-height: 104px;
  padding: 14px;
}

input:focus,
select:focus,
textarea:focus {
  border-color: #9d978d;
  box-shadow: 0 0 0 4px rgba(154, 122, 77, 0.14);
}

.primary-button,
.text-button {
  min-height: 48px;
  border-radius: 8px;
  cursor: pointer;
}

.primary-button {
  border: 1px solid var(--charcoal);
  color: #f7f5f0;
  background: linear-gradient(135deg, #2f3032, #5d5f60);
  box-shadow: 0 14px 28px rgba(47, 48, 50, 0.16);
  transition: transform 0.16s ease, box-shadow 0.16s ease, border-color 0.16s ease;
}

.text-button {
  padding: 0 16px;
  border: 1px solid var(--line);
  color: #5f5b55;
  background: rgba(255, 255, 255, 0.58);
  transition: transform 0.16s ease, box-shadow 0.16s ease, border-color 0.16s ease;
}

.primary-button:hover,
.primary-button:focus-visible,
.text-button:hover,
.text-button:focus-visible {
  transform: translateY(-1px);
}

.primary-button:hover,
.primary-button:focus-visible {
  box-shadow: 0 18px 36px rgba(47, 48, 50, 0.2);
}

.support-note,
.message-heading p,
#progressSummary {
  color: var(--muted);
  line-height: 1.5;
}

.support-note {
  margin: 16px 0 0;
  font-size: 14px;
}

.portal-topline {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
}

.portal-active .portal-topline {
  position: sticky;
  top: 0;
  z-index: 14;
  align-items: center;
  margin: 0 calc(clamp(22px, 4vw, 42px) * -1) 0;
  padding: 14px clamp(18px, 3vw, 28px);
  border-bottom: 1px solid rgba(216, 212, 205, 0.86);
  border-radius: 14px 14px 0 0;
  background: rgba(251, 250, 248, 0.94);
  box-shadow: 0 12px 26px rgba(47, 48, 50, 0.08);
  backdrop-filter: blur(18px);
}

.portal-active .portal-topline h2 {
  font-size: clamp(24px, 3vw, 36px);
}

.portal-active .portal-topline .eyebrow {
  margin-bottom: 6px;
}

.portal-nav {
  position: sticky;
  top: 10px;
  z-index: 8;
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding: 8px;
  border: 1px solid rgba(216, 212, 205, 0.88);
  border-radius: 10px;
  background: rgba(251, 250, 248, 0.9);
  box-shadow: 0 12px 28px rgba(47, 48, 50, 0.08);
  backdrop-filter: blur(16px);
}

.portal-active .portal-nav {
  top: 74px;
}

.portal-nav a {
  flex: 0 0 auto;
  padding: 9px 12px;
  border: 1px solid transparent;
  border-radius: 8px;
  color: #5d5952;
  text-decoration: none;
  font-size: 13px;
  font-weight: 750;
  white-space: nowrap;
}

.portal-nav a:hover,
.portal-nav a:focus-visible {
  border-color: rgba(47, 48, 50, 0.14);
  color: var(--ink);
  background: rgba(244, 242, 239, 0.92);
  outline: none;
}

.portal-nav a,
.customer-action-card,
.portal-download-button,
.journey-step,
.mini-panel,
.care-guide-card,
.message-card,
.photo-card {
  transition: transform 0.16s ease, box-shadow 0.16s ease, border-color 0.16s ease, background 0.16s ease;
}

.customer-action-card:hover,
.customer-action-card:focus-visible,
.portal-download-button:hover,
.portal-download-button:focus-visible,
.journey-step:hover,
.mini-panel:hover,
.care-guide-card:hover,
.message-card:hover,
.photo-card:hover {
  transform: translateY(-1px);
  border-color: rgba(116, 118, 120, 0.28);
  box-shadow: 0 18px 38px rgba(47, 48, 50, 0.1);
}

.job-meta-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.job-meta-grid article,
.mini-panel,
.portal-command-card,
.customer-action-panel,
.progress-panel,
.customer-journey-panel,
.aftercare-panel,
.prearrival-panel,
.message-panel,
.customer-signoff-panel {
  border: 1px solid var(--line);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.5);
}

.job-meta-grid article {
  display: grid;
  gap: 8px;
  min-height: 92px;
  padding: 14px;
}

.job-meta-grid span {
  color: #77736d;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.07em;
  text-transform: uppercase;
}

.job-meta-grid strong {
  min-width: 0;
  overflow-wrap: anywhere;
  font-size: 18px;
  line-height: 1.12;
}

.progress-panel,
.customer-action-panel,
.customer-journey-panel,
.aftercare-panel,
.prearrival-panel,
.message-panel,
.customer-signoff-panel,
.mini-panel {
  padding: 18px;
}

.portal-command-card {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 18px;
  align-items: end;
  padding: clamp(18px, 3vw, 28px);
  overflow: hidden;
  position: relative;
  background:
    linear-gradient(135deg, rgba(47, 48, 50, 0.93), rgba(105, 103, 98, 0.82)),
    rgba(47, 48, 50, 0.9);
  color: #f7f5f0;
}

.portal-command-card::before {
  position: absolute;
  inset: 0 auto 0 0;
  width: 6px;
  background: linear-gradient(180deg, #ffffff, #bdb7ad);
  content: "";
}

.portal-command-card .eyebrow {
  color: rgba(245, 242, 237, 0.74);
}

.portal-command-card h3 {
  max-width: 760px;
  margin-bottom: 10px;
  font-size: clamp(26px, 3.2vw, 44px);
  font-weight: 360;
  line-height: 1.06;
}

.portal-command-card p:not(.eyebrow) {
  max-width: 760px;
  margin-bottom: 0;
  color: rgba(247, 245, 240, 0.78);
  line-height: 1.52;
}

.portal-command-actions {
  display: grid;
  gap: 8px;
  min-width: 210px;
}

.portal-command-actions a {
  display: inline-flex;
  justify-content: center;
  align-items: center;
  min-height: 44px;
  padding: 10px 14px;
  border: 1px solid rgba(247, 245, 240, 0.38);
  border-radius: 8px;
  color: #f7f5f0;
  background: rgba(255, 255, 255, 0.1);
  text-align: center;
  text-decoration: none;
  font-size: 13px;
  font-weight: 760;
}

.portal-download-button {
  display: inline-flex;
  justify-content: center;
  align-items: center;
  min-height: 44px;
  padding: 10px 14px;
  border: 1px solid rgba(247, 245, 240, 0.38);
  border-radius: 8px;
  color: #f7f5f0;
  background: rgba(255, 255, 255, 0.1);
  text-align: center;
  font: inherit;
  font-size: 13px;
  font-weight: 760;
  cursor: pointer;
}

.portal-download-button.soft {
  min-width: 168px;
  color: var(--charcoal);
  border-color: rgba(47, 48, 50, 0.18);
  background: rgba(255, 255, 255, 0.84);
}

.portal-command-actions a:hover,
.portal-command-actions a:focus-visible,
.portal-download-button:hover,
.portal-download-button:focus-visible {
  background: rgba(255, 255, 255, 0.18);
  outline: none;
}

.portal-download-button.soft:hover,
.portal-download-button.soft:focus-visible {
  background: #fff;
}

.portal-lifecycle-card {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 16px;
  align-items: center;
  padding: 16px;
  border: 1px solid rgba(216, 212, 205, 0.9);
  border-radius: 12px;
  background:
    linear-gradient(135deg, rgba(255, 255, 255, 0.84), rgba(244, 242, 239, 0.72)),
    rgba(255, 255, 255, 0.68);
}

.portal-lifecycle-card span {
  display: inline-flex;
  width: fit-content;
  margin-bottom: 8px;
  padding: 5px 9px;
  border-radius: 999px;
  color: #f7f5f0;
  background: var(--success);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.07em;
  text-transform: uppercase;
}

.portal-lifecycle-card.warning span {
  background: var(--warning);
}

.portal-lifecycle-card.archive span {
  background: var(--charcoal);
}

.portal-lifecycle-card strong {
  display: block;
  color: var(--charcoal);
  font-size: 18px;
  line-height: 1.22;
}

.portal-lifecycle-card em {
  display: block;
  max-width: 760px;
  margin-top: 4px;
  color: var(--stone);
  font-size: 14px;
  font-style: normal;
  line-height: 1.35;
}

.portal-lifecycle-card p {
  max-width: 860px;
  margin: 7px 0 0;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.45;
}

.progress-heading {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 12px;
}

.customer-action-panel {
  display: grid;
  gap: 12px;
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.78), rgba(244, 242, 239, 0.76)),
    rgba(255, 255, 255, 0.62);
}

.customer-action-list {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 10px;
}

.customer-action-card {
  appearance: none;
  text-align: left;
  font: inherit;
  min-height: 138px;
  display: grid;
  align-content: start;
  gap: 8px;
  padding: 14px;
  border: 1px solid rgba(216, 212, 205, 0.88);
  border-radius: 10px;
  color: var(--ink);
  background: rgba(255, 255, 255, 0.62);
  text-decoration: none;
  cursor: pointer;
}

.customer-action-card:hover,
.customer-action-card:focus-visible {
  border-color: rgba(47, 48, 50, 0.22);
  background: rgba(255, 255, 255, 0.88);
  outline: none;
}

.customer-action-card span {
  width: fit-content;
  padding: 4px 8px;
  border-radius: 999px;
  color: #6d6962;
  background: rgba(216, 212, 205, 0.56);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.05em;
  text-transform: uppercase;
}

.customer-action-card strong {
  line-height: 1.13;
}

.customer-action-card p {
  margin-bottom: 0;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.42;
}

.customer-action-card.done {
  border-color: rgba(85, 116, 96, 0.34);
  background: rgba(239, 244, 240, 0.75);
}

.customer-action-card.done span,
.customer-action-card.live span {
  color: #f7f5f0;
  background: var(--success);
}

.customer-action-card.attention {
  border-color: rgba(154, 122, 77, 0.36);
  background: rgba(250, 244, 232, 0.82);
}

.customer-action-card.attention span {
  color: #f7f5f0;
  background: var(--warning);
}

.progress-track {
  height: 10px;
  overflow: hidden;
  border-radius: 999px;
  background: var(--soft);
}

.progress-track span {
  display: block;
  width: 0%;
  height: 100%;
  border-radius: inherit;
  background: var(--success);
  transition: width 0.25s ease;
}

.content-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 12px;
}

.mini-panel h3,
.customer-journey-panel h3,
.aftercare-panel h3,
.prearrival-panel h3,
.message-panel h3,
.customer-signoff-panel h3 {
  margin-bottom: 12px;
  font-size: 20px;
  font-weight: 560;
}

.compact-heading {
  margin-bottom: 14px;
}

.journey-list {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 10px;
}

.journey-step {
  min-height: 132px;
  display: grid;
  align-content: start;
  gap: 8px;
  padding: 14px;
  border: 1px solid rgba(216, 212, 205, 0.92);
  border-radius: 10px;
  background: rgba(251, 250, 248, 0.66);
}

.journey-step span {
  width: fit-content;
  padding: 4px 8px;
  border-radius: 999px;
  color: #6d6962;
  background: rgba(216, 212, 205, 0.56);
  font-size: 12px;
  font-weight: 700;
}

.journey-step strong {
  line-height: 1.12;
}

.journey-step p {
  margin-bottom: 0;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.38;
}

.journey-step.is-complete {
  border-color: rgba(85, 116, 96, 0.32);
  background: rgba(239, 244, 240, 0.72);
}

.journey-step.is-complete span,
.journey-step.is-current span {
  color: #f7f5f0;
  background: var(--success);
}

.journey-step.is-current {
  border-color: rgba(47, 48, 50, 0.32);
  box-shadow: inset 0 0 0 1px rgba(47, 48, 50, 0.16);
}

.aftercare-panel {
  display: grid;
  gap: 14px;
  border-color: rgba(85, 116, 96, 0.28);
  background:
    linear-gradient(135deg, rgba(251, 250, 248, 0.86), rgba(235, 232, 227, 0.72)),
    rgba(255, 255, 255, 0.54);
}

.aftercare-hero {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  align-items: flex-start;
  padding: 18px;
  border: 1px solid rgba(216, 212, 205, 0.82);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.62);
}

.aftercare-hero h3 {
  margin-bottom: 8px;
  font-size: clamp(24px, 3vw, 36px);
  font-weight: 380;
  line-height: 1.08;
}

.aftercare-hero p:not(.eyebrow) {
  max-width: 680px;
  margin-bottom: 0;
  color: var(--muted);
  line-height: 1.5;
}

.aftercare-status {
  flex: 0 0 auto;
  padding: 8px 12px;
  border-radius: 999px;
  color: #f7f5f0;
  background: var(--charcoal);
  font-size: 13px;
  font-weight: 700;
}

.care-guide-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.care-guide-card {
  min-height: 154px;
  padding: 15px;
  border: 1px solid rgba(216, 212, 205, 0.86);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.58);
}

.care-guide-card span {
  display: block;
  margin-bottom: 9px;
  color: var(--success);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.care-guide-card strong {
  display: block;
  margin-bottom: 8px;
  line-height: 1.15;
}

.care-guide-card p,
.aftercare-request-card p {
  margin-bottom: 0;
  color: var(--muted);
  line-height: 1.45;
}

.aftercare-request-card {
  display: grid;
  grid-template-columns: minmax(220px, 0.52fr) minmax(0, 1fr);
  gap: 18px;
  align-items: start;
  padding: 18px;
  border: 1px solid rgba(216, 212, 205, 0.9);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.68);
}

.aftercare-request-card h4 {
  margin: 0 0 8px;
  font-size: 22px;
  font-weight: 520;
}

.aftercare-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.aftercare-form .full-span,
.aftercare-form button {
  grid-column: 1 / -1;
}

.prearrival-panel {
  display: grid;
  gap: 14px;
  border-color: rgba(47, 48, 50, 0.18);
  background:
    linear-gradient(135deg, rgba(251, 250, 248, 0.9), rgba(235, 232, 227, 0.68)),
    rgba(255, 255, 255, 0.54);
}

.prearrival-panel .message-heading p:not(.eyebrow) {
  max-width: 640px;
  margin: 0;
  color: var(--muted);
  line-height: 1.45;
}

.prearrival-form {
  display: grid;
  gap: 12px;
}

.prearrival-form label,
.prearrival-group {
  min-width: 0;
}

.prearrival-group {
  display: grid;
  gap: 12px;
  margin: 0;
  padding: 14px;
  border: 1px solid rgba(216, 212, 205, 0.86);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.58);
}

.prearrival-group legend {
  padding: 0 6px;
  color: var(--charcoal);
  font-size: 13px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.prearrival-group-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.prearrival-group-grid.note-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.prearrival-group-grid .wide-note {
  grid-column: 1 / -1;
}

.prearrival-question-card {
  display: grid;
  align-content: start;
  gap: 8px;
  min-height: 100%;
  padding: 12px;
  border: 1px solid rgba(216, 212, 205, 0.78);
  border-radius: 10px;
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.82), rgba(248, 247, 244, 0.7)),
    rgba(255, 255, 255, 0.74);
  box-shadow: 0 12px 26px rgba(34, 35, 35, 0.05);
}

.prearrival-question-card.priority {
  border-color: rgba(47, 48, 50, 0.2);
  background:
    linear-gradient(135deg, rgba(246, 245, 241, 0.94), rgba(255, 255, 255, 0.82)),
    rgba(255, 255, 255, 0.8);
}

.prearrival-question-title {
  display: block;
  color: var(--charcoal);
  font-size: 15px;
  font-weight: 800;
  line-height: 1.25;
  letter-spacing: 0;
}

.prearrival-question-card small {
  margin-top: -2px;
  color: var(--muted);
  font-size: 12px;
  line-height: 1.35;
}

.prearrival-question-card input,
.prearrival-question-card select,
.prearrival-question-card textarea {
  width: 100%;
  margin-top: 2px;
  background: rgba(255, 255, 255, 0.94);
}

.prearrival-submit {
  justify-self: stretch;
}

.timeline-list,
.message-list {
  display: grid;
  gap: 10px;
}

.timeline-item,
.message-item {
  padding: 12px;
  border: 1px solid rgba(216, 212, 205, 0.8);
  border-radius: 8px;
  background: rgba(251, 250, 248, 0.72);
}

.timeline-item strong,
.message-item strong {
  display: block;
  margin-bottom: 4px;
}

.timeline-item p,
.message-item p {
  margin-bottom: 0;
  color: var(--muted);
  line-height: 1.45;
}

.alert-select {
  display: grid;
  gap: 7px;
}

.alert-select small {
  color: var(--muted);
  font-size: 13px;
  line-height: 1.4;
}

.alert-chip {
  display: inline-flex;
  width: fit-content;
  margin: 2px 0 8px;
  padding: 4px 8px;
  border: 1px solid rgba(74, 82, 88, 0.18);
  border-radius: 999px;
  background: rgba(74, 82, 88, 0.08);
  color: #4a5258;
  font-size: 12px;
  font-weight: 650;
}

.care-chip {
  border-color: rgba(85, 116, 96, 0.22);
  background: rgba(85, 116, 96, 0.1);
  color: #476650;
}

.message-item.aftercare-message {
  border-color: rgba(85, 116, 96, 0.26);
  background: rgba(239, 244, 240, 0.66);
}

.photo-strip {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.photo-tile {
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
}

.photo-tile img {
  display: block;
  width: 100%;
  aspect-ratio: 4 / 3;
  object-fit: cover;
}

.photo-tile span {
  display: block;
  padding: 9px 10px;
  color: #65615b;
  font-size: 13px;
}

.message-heading {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  align-items: flex-start;
  margin-bottom: 14px;
}

.comment-form,
.signoff-form {
  display: grid;
  gap: 10px;
  margin-top: 14px;
}

.customer-quick-replies {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.quick-message-button {
  border: 1px solid rgba(116, 113, 107, 0.22);
  border-radius: 999px;
  padding: 8px 10px;
  color: var(--ink);
  background: rgba(244, 242, 239, 0.88);
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
}

.quick-message-button:hover {
  background: #ffffff;
}

.customer-signoff-panel {
  border-color: rgba(85, 116, 96, 0.32);
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.68), rgba(239, 244, 240, 0.72)),
    rgba(255, 255, 255, 0.5);
}

.signoff-status-card {
  padding: 14px;
  border: 1px solid rgba(85, 116, 96, 0.22);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.64);
}

.signoff-status-card strong {
  display: block;
  margin-bottom: 5px;
}

.signoff-status-card p {
  margin-bottom: 0;
  color: var(--muted);
  line-height: 1.45;
}

.confirm-line {
  grid-template-columns: 30px minmax(0, 1fr);
  align-items: start;
  gap: 10px;
  padding: 12px;
  border: 1px solid rgba(216, 212, 205, 0.9);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.56);
}

.confirm-line input {
  width: 30px;
  min-height: 30px;
  margin: 0;
}

.confirm-line span {
  color: #5c5852;
  font-size: 14px;
  font-weight: 520;
  letter-spacing: 0;
  line-height: 1.4;
  text-transform: none;
}

.portal-notice {
  min-height: 22px;
  color: #f6f2ed;
  text-align: center;
}

.portal-notice.is-error {
  color: #fff1ef;
}

.is-hidden {
  display: none !important;
}

/* Customer portal presentation pass */
body:not(.portal-active) .customer-shell {
  width: min(1520px, 100%);
  margin: 0 auto;
  align-items: center;
}

body:not(.portal-active) .portal-panel {
  align-items: center;
}

body:not(.portal-active) .portal-card {
  max-width: 540px;
}

.brand-panel {
  border-radius: 18px;
}

.brand-panel::after {
  background:
    radial-gradient(circle at 22% 18%, rgba(255, 255, 255, 0.18), transparent 28%),
    linear-gradient(180deg, rgba(23, 23, 22, 0.12), rgba(24, 24, 23, 0.78));
}

.brand-copy h1 {
  text-wrap: balance;
}

.brand-copy p:not(.eyebrow) {
  text-wrap: pretty;
}

.public-link {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 48px;
  font-weight: 760;
  transition: background 0.18s ease, border-color 0.18s ease, color 0.18s ease;
}

.public-link:hover,
.public-link:focus-visible {
  border-color: rgba(255, 255, 255, 0.82);
  color: #2f3032;
  background: rgba(255, 255, 255, 0.84);
  outline: none;
}

.customer-login-note {
  display: grid;
  gap: 5px;
  margin-top: 16px;
  padding: 13px 14px;
  border: 1px solid rgba(216, 212, 205, 0.82);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.54);
}

.customer-login-note strong {
  color: var(--charcoal);
}

.customer-login-note span {
  color: var(--muted);
  font-size: 13px;
  line-height: 1.45;
}

.portal-active .portal-card {
  overflow: visible;
  border-radius: 18px;
  background:
    linear-gradient(145deg, rgba(255, 255, 255, 0.98), rgba(247, 246, 243, 0.92)),
    rgba(244, 242, 239, 0.96);
}

.portal-active .portal-view {
  max-width: 1240px;
  margin: 0 auto;
}

.portal-active .portal-topline {
  border-radius: 18px 18px 0 0;
}

.portal-active .portal-topline h2 {
  max-width: 920px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.portal-nav {
  gap: 6px;
  scrollbar-width: thin;
}

.portal-nav a {
  display: inline-flex;
  align-items: center;
  gap: 7px;
}

.portal-nav a::before {
  display: inline-grid;
  place-items: center;
  width: 20px;
  height: 20px;
  border-radius: 6px;
  color: #f7f5f0;
  background: #918b82;
  font-size: 10px;
  font-weight: 850;
  line-height: 1;
}

.portal-nav a:nth-child(1)::before { content: "01"; }
.portal-nav a:nth-child(2)::before { content: "02"; }
.portal-nav a:nth-child(3)::before { content: "03"; }
.portal-nav a:nth-child(4)::before { content: "04"; }
.portal-nav a:nth-child(5)::before { content: "05"; }
.portal-nav a:nth-child(6)::before { content: "06"; }
.portal-nav a:nth-child(7)::before { content: "07"; }

.portal-nav a.is-active,
.portal-nav a:hover,
.portal-nav a:focus-visible {
  border-color: rgba(47, 48, 50, 0.24);
  color: var(--ink);
  background: rgba(255, 255, 255, 0.92);
}

.portal-nav a.is-active::before {
  background: var(--charcoal);
}

.portal-command-card {
  border: 0;
  border-radius: 16px;
  background:
    linear-gradient(120deg, rgba(21, 22, 23, 0.95), rgba(62, 62, 60, 0.86)),
    url("../assets/home-ad-bathroom.jpeg") center / cover;
  box-shadow: 0 28px 70px rgba(47, 48, 50, 0.18);
}

.portal-command-card::after {
  position: absolute;
  inset: 0;
  z-index: 0;
  content: "";
  background: linear-gradient(90deg, rgba(22, 23, 24, 0.92), rgba(47, 48, 50, 0.56), rgba(47, 48, 50, 0.18));
}

.portal-command-card > * {
  position: relative;
  z-index: 1;
}

.portal-command-card h3 {
  text-wrap: balance;
}

.portal-command-stats {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 8px;
  margin-top: 20px;
}

.portal-command-stats article,
.portal-stat-link {
  min-width: 0;
  padding: 10px;
  border: 1px solid rgba(247, 245, 240, 0.18);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.1);
  backdrop-filter: blur(14px);
}

.portal-stat-link {
  display: grid;
  align-content: start;
  color: inherit;
  text-decoration: none;
  transition: transform 0.18s ease, border-color 0.18s ease, background 0.18s ease;
}

.portal-stat-link:hover,
.portal-stat-link:focus-visible {
  transform: translateY(-1px);
  border-color: rgba(247, 245, 240, 0.36);
  background: rgba(255, 255, 255, 0.16);
  outline: none;
}

.portal-command-stats span,
.portal-command-stats small {
  display: block;
  overflow: hidden;
  color: rgba(247, 245, 240, 0.7);
  text-overflow: ellipsis;
  white-space: nowrap;
}

.portal-command-stats span {
  margin-bottom: 6px;
  font-size: 10px;
  font-weight: 820;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.portal-command-stats strong {
  display: block;
  margin-bottom: 4px;
  color: #ffffff;
  font-size: clamp(18px, 2vw, 26px);
  line-height: 1.05;
}

.portal-command-stats small {
  font-size: 11px;
}

.portal-command-actions {
  align-self: stretch;
  align-content: end;
}

.portal-command-actions a {
  border-color: rgba(247, 245, 240, 0.28);
  background: rgba(255, 255, 255, 0.13);
  backdrop-filter: blur(14px);
}

.job-meta-grid article,
.progress-panel,
.customer-action-panel,
.customer-journey-panel,
.aftercare-panel,
.prearrival-panel,
.message-panel,
.customer-signoff-panel,
.mini-panel {
  border-radius: 14px;
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.84), rgba(248, 247, 244, 0.74)),
    rgba(255, 255, 255, 0.68);
  box-shadow: 0 18px 42px rgba(47, 48, 50, 0.07);
}

.job-meta-grid article {
  min-height: 104px;
  border-left: 4px solid rgba(47, 48, 50, 0.28);
}

.job-meta-grid article:nth-child(2) {
  border-left-color: rgba(85, 116, 96, 0.7);
}

.job-meta-grid article:nth-child(4) {
  border-left-color: rgba(154, 122, 77, 0.7);
}

.progress-panel {
  display: grid;
  gap: 10px;
}

.progress-heading span {
  color: var(--stone);
  font-size: 12px;
  font-weight: 850;
  letter-spacing: 0.09em;
  text-transform: uppercase;
}

.progress-heading strong {
  color: var(--charcoal);
  font-size: 22px;
}

.progress-track {
  height: 12px;
  background: rgba(216, 212, 205, 0.8);
}

.progress-track span {
  background: linear-gradient(90deg, #557460, #7f9b86);
}

.customer-action-list,
.journey-list,
.care-guide-grid {
  align-items: stretch;
}

.customer-action-card,
.journey-step,
.care-guide-card,
.timeline-item,
.message-item,
.photo-tile,
.prearrival-question-card,
.signoff-status-card,
.aftercare-request-card {
  border-radius: 12px;
}

.customer-action-card {
  min-height: 150px;
}

.customer-action-card strong,
.journey-step strong,
.care-guide-card strong {
  font-size: 16px;
}

.content-grid {
  gap: 14px;
}

.mini-panel {
  display: grid;
  align-content: start;
  gap: 12px;
}

.mini-panel h3 {
  margin: 0;
  padding-bottom: 10px;
  border-bottom: 1px solid rgba(216, 212, 205, 0.82);
}

.timeline-item,
.message-item {
  background: rgba(255, 255, 255, 0.76);
}

.photo-strip {
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
}

.photo-tile {
  box-shadow: 0 12px 26px rgba(47, 48, 50, 0.08);
}

.photo-tile img {
  aspect-ratio: 1 / 1;
}

.photo-tile span {
  font-weight: 700;
}

.message-heading h3,
.aftercare-hero h3,
.prearrival-panel h3,
.customer-signoff-panel h3 {
  text-wrap: balance;
}

.prearrival-group {
  padding: 16px;
}

.prearrival-group legend {
  background: rgba(247, 246, 243, 0.94);
  border-radius: 999px;
}

.prearrival-question-card {
  padding: 14px;
}

.prearrival-question-card.priority {
  box-shadow: inset 0 0 0 1px rgba(154, 122, 77, 0.08), 0 12px 26px rgba(34, 35, 35, 0.05);
}

.customer-quick-replies {
  padding: 8px;
  border: 1px solid rgba(216, 212, 205, 0.72);
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.48);
}

.quick-message-button {
  border-radius: 8px;
}

.portal-notice {
  font-size: 13px;
}

/* Customer portal flow polish */
.portal-active .portal-card {
  --portal-gap: clamp(12px, 1.5vw, 18px);
}

.portal-active .portal-view {
  gap: var(--portal-gap);
}

.portal-active .portal-view > section,
.portal-active .portal-view > .content-grid,
.portal-active .job-meta-grid {
  width: 100%;
}

.portal-active .job-meta-grid {
  align-items: stretch;
}

.portal-active .job-meta-grid article,
.portal-active .customer-action-card,
.portal-active .journey-step,
.portal-active .care-guide-card,
.portal-active .mini-panel,
.portal-active .aftercare-request-card,
.portal-active .prearrival-group,
.portal-active .message-panel,
.portal-active .customer-signoff-panel {
  min-width: 0;
}

.portal-active .message-heading {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: start;
}

.portal-active .message-heading > p {
  max-width: 520px;
  justify-self: end;
  text-align: right;
}

.portal-active .content-grid {
  align-items: stretch;
}

.portal-active .mini-panel {
  min-height: 100%;
}

.portal-active .care-guide-grid {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.portal-active .care-guide-card {
  min-height: 168px;
}

.portal-active .aftercare-request-card {
  grid-template-columns: minmax(240px, 0.44fr) minmax(0, 1fr);
}

.portal-active .prearrival-group-grid {
  grid-template-columns: repeat(auto-fit, minmax(230px, 1fr));
}

.portal-active .prearrival-group-grid.note-grid {
  grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
}

.portal-active .prearrival-group-grid .wide-note {
  grid-column: 1 / -1;
}

.portal-active label span {
  overflow-wrap: anywhere;
}

.portal-active input,
.portal-active select,
.portal-active textarea {
  min-width: 0;
}

.portal-form-locked-message {
  padding: 12px 14px;
  border: 1px solid rgba(154, 122, 77, 0.28);
  border-radius: 10px;
  color: #6d5737;
  background: rgba(250, 244, 232, 0.8);
  font-size: 14px;
  line-height: 1.42;
}

form.is-locked {
  opacity: 0.72;
}

form.is-locked input,
form.is-locked select,
form.is-locked textarea,
form.is-locked button {
  cursor: not-allowed;
}

.portal-drop-section {
  width: 100%;
  padding: 0;
  overflow: hidden;
  border: 1px solid rgba(216, 212, 205, 0.9);
  border-radius: 14px;
  background:
    linear-gradient(135deg, rgba(255, 255, 255, 0.84), rgba(246, 245, 241, 0.7)),
    rgba(255, 255, 255, 0.62);
  box-shadow: 0 18px 38px rgba(34, 35, 35, 0.06);
}

.portal-drop-section[open] {
  border-color: rgba(47, 48, 50, 0.2);
  box-shadow: 0 22px 48px rgba(34, 35, 35, 0.08);
}

.portal-drop-summary {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto 36px;
  gap: 18px;
  align-items: center;
  min-height: 86px;
  padding: 18px;
  list-style: none;
  cursor: pointer;
  background:
    linear-gradient(90deg, rgba(47, 48, 50, 0.055), rgba(255, 255, 255, 0)),
    rgba(255, 255, 255, 0.54);
}

.portal-drop-summary::-webkit-details-marker {
  display: none;
}

.portal-drop-summary h3 {
  margin: 0 0 5px;
  color: var(--charcoal);
  font-size: clamp(19px, 2.2vw, 25px);
  font-weight: 500;
  line-height: 1.1;
}

.portal-drop-summary p:not(.eyebrow) {
  max-width: 760px;
  margin: 0;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.42;
}

.portal-drop-status,
.portal-drop-summary::after {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
}

.portal-drop-status {
  min-width: 86px;
  min-height: 34px;
  padding: 8px 12px;
  color: #f7f5f0;
  background: var(--charcoal);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.05em;
  text-transform: uppercase;
}

.portal-drop-summary::after {
  content: "+";
  width: 34px;
  height: 34px;
  color: var(--charcoal);
  border: 1px solid rgba(47, 48, 50, 0.18);
  background: rgba(255, 255, 255, 0.82);
  font-size: 22px;
  font-weight: 380;
}

.portal-drop-section[open] > .portal-drop-summary {
  border-bottom: 1px solid rgba(216, 212, 205, 0.82);
}

.portal-drop-section[open] > .portal-drop-summary::after {
  content: "-";
}

.portal-drop-body {
  padding: 16px;
}

.portal-drop-body > :first-child {
  margin-top: 0;
}

.portal-drop-body > :last-child {
  margin-bottom: 0;
}

.updates-drop .portal-drop-body {
  display: grid;
}

.aftercare-panel .portal-drop-summary.aftercare-hero {
  margin: 0;
  border: 0;
  border-radius: 0;
  background:
    linear-gradient(135deg, rgba(239, 244, 240, 0.82), rgba(255, 255, 255, 0.55)),
    rgba(255, 255, 255, 0.62);
}

.aftercare-panel .portal-drop-summary.aftercare-hero::after {
  flex: 0 0 auto;
}

.aftercare-panel .portal-drop-body {
  display: grid;
  gap: 14px;
}

.prearrival-panel .prearrival-form.portal-drop-body {
  padding: 16px;
}

.customer-signoff-panel .portal-drop-body,
.message-panel .portal-drop-body {
  display: grid;
  gap: 12px;
}

@media (max-width: 1320px) {
  .customer-shell {
    grid-template-columns: minmax(300px, 0.82fr) minmax(360px, 1fr);
    gap: 22px;
    padding: clamp(16px, 2.6vw, 34px);
  }

  .portal-active .customer-shell {
    grid-template-columns: minmax(0, 1fr);
  }

  .brand-panel {
    padding: clamp(22px, 3.6vw, 42px);
  }

  h1 {
    font-size: clamp(36px, 5vw, 58px);
  }
}

@media (max-width: 1180px) {
  .portal-active .job-meta-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .portal-active .content-grid,
  .portal-active .portal-command-card,
  .portal-active .portal-lifecycle-card,
  .portal-active .aftercare-request-card {
    grid-template-columns: 1fr;
  }

  .portal-active .portal-command-actions {
    min-width: 0;
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 1080px) {
  body {
    background-attachment: scroll;
  }

  .customer-shell {
    grid-template-columns: 1fr;
    padding: 14px;
  }

  .brand-panel {
    min-height: 430px;
  }

  .brand-logo {
    width: min(330px, 58vw);
  }

  .brand-copy {
    margin-top: auto;
  }

  h1 {
    max-width: 680px;
    font-size: clamp(38px, 5.6vw, 62px);
  }

  .job-meta-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .portal-nav {
    top: 6px;
  }

  .portal-active .portal-nav {
    top: 72px;
  }

  .care-guide-grid,
  .portal-command-card,
  .aftercare-request-card,
  .prearrival-group-grid,
  .prearrival-group-grid.note-grid {
    grid-template-columns: 1fr;
  }

  .portal-command-actions {
    min-width: 0;
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .prearrival-group-grid .wide-note {
    grid-column: auto;
  }

  .portal-active .message-heading {
    grid-template-columns: 1fr;
  }

  .portal-active .message-heading > p {
    max-width: none;
    justify-self: start;
    text-align: left;
  }

  .portal-active .prearrival-group-grid .wide-note {
    grid-column: auto;
  }
}

@media (max-width: 640px) {
  .customer-shell {
    padding: 0;
  }

  .brand-panel,
  .portal-card {
    border-radius: 0;
  }

  .brand-panel {
    min-height: 520px;
    padding: 24px 22px 28px;
  }

  .brand-logo {
    width: min(310px, 78vw);
  }

  .brand-copy {
    margin-top: auto;
  }

  h1 {
    max-width: 340px;
    margin-bottom: 14px;
    font-size: clamp(34px, 11vw, 48px);
    line-height: 1.03;
  }

  .brand-copy p:not(.eyebrow) {
    font-size: 17px;
  }

  .public-link {
    width: 100%;
    justify-content: center;
    margin-top: 22px;
    text-align: center;
  }

  .portal-card {
    padding: 20px;
  }

  .portal-view > * {
    scroll-margin-top: 128px;
  }

  .portal-trust-strip {
    grid-template-columns: 1fr;
  }

  .portal-view {
    gap: 14px;
  }

  .portal-nav {
    margin-inline: -6px;
    border-radius: 0;
    border-right: 0;
    border-left: 0;
  }

  .portal-active .portal-topline {
    margin: 0 -20px;
    padding: 12px 14px;
    border-radius: 0;
  }

  .portal-active .portal-topline h2 {
    font-size: 22px;
  }

  .portal-active .portal-topline .eyebrow {
    display: none;
  }

  .portal-active .portal-nav {
    top: 67px;
  }

  .portal-nav a {
    padding: 9px 10px;
    font-size: 12px;
  }

  .job-meta-grid,
  .content-grid,
  .photo-strip,
  .aftercare-form,
  .prearrival-form {
    grid-template-columns: 1fr;
  }

  .portal-topline,
  .message-heading,
  .aftercare-hero {
    flex-direction: column;
  }

  .journey-list {
    grid-template-columns: 1fr;
    overflow-x: visible;
  }

  .customer-action-list {
    grid-template-columns: 1fr;
  }

  .portal-command-actions {
    grid-template-columns: 1fr;
  }

  .prearrival-group {
    padding: 12px;
  }
}

@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    scroll-behavior: auto !important;
    transition-duration: 0.01ms !important;
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
  }

  .primary-button:hover,
  .primary-button:focus-visible,
  .text-button:hover,
  .text-button:focus-visible,
  .customer-action-card:hover,
  .customer-action-card:focus-visible,
  .journey-step:hover,
  .mini-panel:hover,
  .care-guide-card:hover,
  .message-card:hover,
  .photo-card:hover {
    transform: none;
  }
}

@media (max-width: 1180px) {
  .portal-command-stats {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .portal-command-stats article {
    min-height: 88px;
  }
}

@media (max-width: 820px) {
  .portal-active .portal-topline h2 {
    white-space: normal;
  }

  .portal-command-stats {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .portal-nav a::before {
    width: 18px;
    height: 18px;
    border-radius: 5px;
    font-size: 9px;
  }

  .portal-command-card {
    min-height: 0;
  }
}

@media (max-width: 520px) {
  .portal-drop-summary {
    grid-template-columns: minmax(0, 1fr) 36px;
    gap: 10px 12px;
  }

  .portal-drop-summary > div {
    grid-column: 1 / 2;
    grid-row: 1;
  }

  .portal-drop-status {
    grid-column: 1 / 2;
    grid-row: 2;
    justify-self: start;
    min-width: 0;
    min-height: 28px;
    padding: 6px 10px;
    font-size: 11px;
  }

  .portal-drop-summary::after {
    grid-column: 2;
    grid-row: 1;
    align-self: center;
  }

  .portal-command-stats {
    grid-template-columns: 1fr;
  }

  .portal-command-stats article {
    min-height: 0;
  }

  .portal-command-card h3 {
    font-size: 26px;
  }

  .portal-command-actions a {
    min-height: 46px;
  }

  .customer-login-note {
    padding: 12px;
  }
}